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 Blackboard Learn 9.1
Frequently Asked Questions
 

What is Blackboard Learn 9.1?

How do I access Blackboard Learn 9.1?

I do not know my GothicNet ID. How can I retrieve it?

How do I change my password for Blackboard Learn 9.1?

What are the recommended system requirements for my computer to properly use Blackboard Learn 9.1?

Why am I unable to view PDF files on my Mac computer?

I am having trouble with Internet Explorer 11.  How can I downgrade to Internet Explorer 10?

I am having trouble with the Chat Tool and I have the latest version of Java installed.  What now?

I need to take a test in my Blackboard course. Do you have any test-taking tips for my online test?

I am using Google Docs to create a document, but my professor wants me to submit a Microsoft Word document. How do I save a Google Doc as a Word document?

Why can't I paste the text I've copied from my word processing program into Blackboard?

I still need help after reading the FAQs. Who can I call for help?

I would like to learn more about Blackboard Learn 9.1 on my own. Where can I start?

How do I request reasonable accommodations as a student with a disability? 

Can I use Blackboard Learn 9.1 on my mobile device?

What can I do with Blackboard Mobile Learn?

What devices are supported by Blackboard Mobile Learn?

How do I download the Blackboard Mobile Learn app?

How do I launch the Blackboard Mobile Learn app once it is installed on my mobile device?

I am having trouble logging into Blackboard Mobile Learn and I am certain I am using the correct login credentials.  What should I do?

I can't find the mobile app for my device. Now what? 

How can I receive additional help with my Blackboard Mobile Learn app?  

 

● WHAT IS BLACKBOARD LEARN 9.1?
Blackboard Learn is the learning management system utilized by NJCU to deliver web-based instruction. Since the system is totally web-based, you do not need to have any special software installed on your computer to use it.  All communication with your professor and classmates occurs within your Blackboard course which you can access anywhere and anytime you have access to the Internet and a supported browser.
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● HOW DO I ACCESS BLACKBOARD LEARN 9.1?
You can access Blackboard Learn 9.1 by directing your Web browser to http://blackboard.njcu.edu 
Use your GothicNet ID and GothicNet password to log into Blackboard Learn 9.1
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● I DO NOT KNOW MY GOTHICNET ID. HOW CAN I RETRIEVE IT?

If you do not know your GothicNet ID, you can request assistance from the IT Helpdesk using the following form: 
https://web.njcu.edu/checkbox_its/Survey.aspx?s=2998b4b34ba544fbad5f3a43f0113e6e
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● HOW DO I CHANGE MY PASSWORD FOR BLACKBOARD LEARN 9.1?

You can reset your own password using the following Web site:
https://www2.njcu.edu/pc-782k4j8/forgot_pass3_STUDENTSONLY.asp

Keep in mind: this form will reset your password for other NJCU resources including GothicNet, E-Mail, and NJCU network access.
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● WHAT ARE THE RECOMMENDED SYSTEM REQUIREMENTS FOR MY COMPUTER TO PROPERLY USE BLACKBOARD LEARN 9.1?

Refer to the following Web site to see supported browsers and operating systems:
https://en-us.help.blackboard.com/Learn/Student/Getting_Started/Browser_Support/Browser_Checker  
It is HIGHLY RECOMMENDED that you DO NOT use Internet Explorer when accessing Blackboard.  Firefox, Chrome, and Safari browsers work best with Blackboard.
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● WHY AM I UNABLE TO VIEW PDF FILES ON MY MAC COMPUTER?
Adobe has released an advisory regarding issues with viewing PDF files on Mozilla Firefox and Apple Safari browsers in Mac OS X 10.6 & 10.7.  (http://kb2.adobe.com/cps/908/cpsid_90885.html) A third-party add-on must be installed to be able to view PDFs within the Blackboard Learn 9.1 learning management system. You can install the Schubert IT PDF plugin (from http://www.schubert-it.com/pluginpdf/ which is free for educational use.  Once installed, restart your web browser, and PDFs should be accessible.
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 ● I AM HAVING TROUBLE WITH INTERNET EXPLORER 11.  HOW CAN I DOWNGRADE TO INTERNET EXPLORER 10?
To downgrade IE11 to IE10:
-Click on your Computer's Start Menu
-Select Control Panel > Programs > Programs and Features
-Click on 'View installed updates' from the left panel
-Search for Windows Internet Explorer 11
-Right-click on Windows Internet Explorer 11 > Uninstall
-Once the uninstall is complete, restart your computer
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● I AM HAVING TROUBLE WITH THE CHAT TOOL AND I HAVE THE LATEST VERSION OF JAVA INSTALLED.  WHAT NOW?
If you have the latest version of Java installed on your computer and you are getting an error when trying to launch the chat tool, please do the following:

Click on your computer’s Start menu and find and open your Java control panel.  Once you have your Java Control Panel open, click on the Security tab and then select the Edit Site List button.  Add the following two additional sites to your Site Exception List: 

https://collaborate.njcu.edu:8443 

and

https://blackboard.njcu.edu 

Also, uncheck that option to keep temporary files on your computer (on the General Tab in the Temporary Internet Files area --> Settings)

Once these changes are made, restart your computer, and try the chat again.
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● I NEED TO TAKE A TEST IN MY BLACKBOARD COURSE. DO YOU HAVE ANY TEST-TAKING TIPS FOR MY ONLINE TEST? 

✔ Do not take the test until you are ready.

✔ Each instructor may configure their test differently, so it is very important to read ALL of the instructions before you click the Begin button.

✔ Do not use Internet Explorer to take your test.  Use Firefox, Google Chrome, or Safari.

✔ Before you start your test, close down all other programs running on your computer.  Having multiple programs open during your test may result in problems or loss of test data.

✔ Do not resize or refresh your browser window after starting the test.

✔ Do not wait until the last minute to take the test!  If something goes wrong during your test session, there may not be enough time to resolve the issue.

✔ Before starting your test, turn off any virus scanning software, pop-up blockers, instant messaging or any other programs that may cause your computer to restart, open pop-up windows, or open new browser windows.

✔ Do not use the Back, Forward, Home, or Refresh buttons on the browser, or Backspace key on the keyboard while taking the test.

✔ MOST IMPORTANT: Make sure you have a reliable internet connection! Wireless internet connections do not always maintain a "constant" connection, and therefore is not considered reliable.  Using a wireless connection or a mobile device can cause you to get disconnected from the test environment.  It is HIGHLY recommended that you use a computer or laptop that is hard-wired to an Internet connection.

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● I AM USING GOOGLE DOCS TO CREATE A DOCUMENT, BUT MY PROFESSOR WANTS ME TO SUBMIT A MICROSOFT WORD DOCUMENT. HOW DO I SAVE A GOOGLE DOC AS A WORD DOCUMENT?
To save your Google Doc as a Microsoft Word file:

If you are using an Android or iOS device:

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● WHY CAN'T I PASTE TEXT I'VE COPIED FROM MY WORD PROCESSING PROGRAM INTO BLACKBOARD?
You CAN paste into Blackboard, but in order to do so, you MUST use your keyboard's shortcut keys! Click your mouse into the text box in Blackboard into which you would like to paste text.

If you are using a Windows computer, hold down the CTRL key on your keyboard and tap the V key once to paste the text you have copied from your word processing program.

If you are on a Mac, hold down the Command ⌘ key on your keyboard and tap the V key once to paste the text you have copied from your word processing program.
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● I STILL NEED HELP AFTER READING THE FAQS. WHO CAN I CALL FOR HELP?
NJCU's Department of Online Learning is available to assist you with any questions you may have regarding the Blackboard Learn 9.1 learning management system. You may call the Department of Online Learning at 201-200-3449 during normal business hours, or you may submit an online help request for email assistance 24 hours a day, 7 days a week. 
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● I WOULD LIKE TO LEARN MORE ABOUT BLACKBOARD LEARN 9.1 ON MY OWN. WHERE CAN I START?
Blackboard offers on-demand learning resources for students. The following site shows short video clips on how to submit assignments, manage your personal information, and how to communicate and collaborate inside Blackboard Learn 9.1:
https://www.youtube.com/playlist?list=PLontYaReEU1seUE3ACG3sEc3zR7Br7URU
or
http://ondemand.blackboard.com/students.htm

In addition, searchable help resources for students are available from the following site: 
https://en-us.help.blackboard.com/Learn/Student 

NJCU's Department of Online Learning is also available to assist you with any questions you may have regarding the Blackboard Learn 9.1 learning management system. You may call the Department of Online Learning at 201-200-3449 during normal business hours, or you may submit an online help request for email assistance 24 hours a day, 7 days a week. 
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● HOW DO I REQUEST REASONABLE ACCOMMODATIONS AS A STUDENT WITH A DISABILITY?
If you are a student with a disability and wish to receive consideration for reasonable accommodations, please register with the Office of Specialized Services and Supplemental Instruction (OSS/SI).  To begin this process, complete the student client intake form available on the OSS/SI website at http://www.njcu.edu/oss/ (listed under Policies and Forms). Contact the OSS/SI at 201-200-2091 or visit the office in Karnoutsos Hall, Room 102 for additional information.
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● CAN I USE BLACKBOARD LEARN 9.1 ON MY MOBILE DEVICE?
Yes.  Blackboard Mobile Learn is a free mobile application that brings interactive teaching and learning to mobile devices and gives students instant access to course information directly from specified mobile devices.
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● WHAT CAN I DO WITH BLACKBOARD MOBILE LEARN? 
From the convenience of your mobile device, Blackboard Mobile Learn allows you to:

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● WHAT DEVICES ARE SUPPORTED BY BLACKBOARD MOBILE LEARN?
Blackboard Mobile Learn is available on any Android, Apple, or Blackberry mobile device.
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● HOW DO I DOWNLOAD THE BLACKBOARD MOBILE LEARN APP?
Go to the App Store for your mobile device and search for the free Blackboard Mobile Learn app. From there, you can download the application.
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● HOW DO I LAUNCH BLACKBOARD MOBILE LEARN ONCE IT IS INSTALLED ON MY MOBILE DEVICE?
Open the app and use the search bar to search for "New Jersey City University". You may see two instances of New Jersey City University. Be sure to select "New Jersey City University (Learn)". When prompted, enter your GothicNet ID and password. Select "Courses" at the bottom of the screen. The course(s) for which you are enrolled in Blackboard Learn should now be available to you.
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● I AM HAVING TROUBLE LOGGING INTO BLACKBOARD MOBILE LEARN AND I AM CERTAIN I AM USING THE CORRECT LOGIN CREDENTIALS. WHAT SHOULD I DO?
First, make sure you are able to log into GothicNet with your GothicNet ID and case-sensitive GothicNet password.  If you cannot, please read the FAQ about resetting your own password.  If you are indeed enrolled as a student and you are able to log into GothicNet but these same credentials are not allowing you access to Blackboard via the Mobile Learn app, try uninstalling the Blackboard Mobile Learn app and re-installing it.  If you are still having trouble, please contact the Department of Online Learning at (201) 200-3449 or request assistance by completing an Online Learning Support Request.
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● I CAN'T FIND THE MOBILE APP FOR MY DEVICE. NOW WHAT?
Please consult the resources below if you have any problems locating the Blackboard Learn Mobile app for your device.

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● HOW CAN I RECEIVE ADDITIONAL HELP WITH MY BLACKBOARD MOBILE LEARN APP? 

If you encounter any difficulty in locating or using the Blackboard Mobile Learn app, please contact the Department of Online Learning at (201) 200-3449 or request assistance by completing an Online Learning Support Request.
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