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Getting Started

Training and Support

The Department of Online Learning offers a number of resources and services designed to assist faculty who are teaching online, web-enhanced or blended courses. These include:

Individual Assignment to an Educational Technologist
Faculty who are interested in teaching an online course or in using Blackboard Learn to supplement a web-enhanced or blended course may request support by contacting the Department of Online Learning at (201) 200-3449. Each faculty member will be assigned to an Educational Technologist who will work with him/her on an individual basis or in small group sessions. Individual training sessions will be scheduled at the convenience of the faculty member and may take place either in the Department of Online Learning or in the faculty member's office. The Educational Technologist will provide ongoing support to the faculty member either through in-person sessions or via e-mail and telephone for their initial and all future semesters of teaching online and/or using Blackboard Learn.

Blackboard Learn Online Training Sessions
The Blackboard Online Training session is a totally online workshop designed to provide faculty with a basic understanding of the information and skills they will need to get started with Blackboard Learn. Topics covered include: logging in, browser requirements, basic navigation, adding tools to courses, basic course customization, the Web Links tool, uploading a syllabus, Communication Tools (Messages, Discussion, Chat, and Announcements), the Group Manager, the Assignment tool, Grading Forms, the Grade Book, creating assessments, and migrating a course from Blackboard CE8 to Blackboard Learn 9.1. These workshops should prove especially helpful to faculty who teach from a distance or who, for other reasons, find it difficult to fit face-to-face training into their already busy schedules.


DL Support Team
Through a team approach, the Department of Online Learning provides 24/7 ongoing support to faculty. During University business hours, faculty may call their Educational Technologist at (201) 200-3449 for assistance. During time periods when the University is closed (e.g. evenings, weekends, holidays, etc.), requests for assistance may be directed to dlsupport@njcu.edu A member of the DL Support Team will respond to the request within 24 hours.

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