If you are having
a problem accessing your online course or using any of the tools
that have been assigned by your professor, you should complete the
Course Support Form or e-mail DL
Support for assistance.
dlsupport, please describe your problem fully and be sure to include
the following information:
Your full name
- Your GothicNet
of course(s) in which you are experiencing the problem
platform you are using (e.g. Mac or Windows)
browser (Internet Explorer, Mozilla Firefox, Safari, etc.) - indicate
A member of
the DL Support Team will respond to your inquiry within twenty-four
hours, you may also call the Department of Online Learning at (201)200 - 3449
Online Course Support Resources
You may also
find the following online course support resources helpful:
Blackboard Learn FAQ
Find answers to questions that students frequently ask about Blackboard Learn.
Download the Blackboard Learn Student
A comprehensive online learning guide for students at NJCU
Blackboard Learn's Compatible Browsers
Make sure you
have a supported browser and that your browser settings are correct
for use with Blackboard Learn.
More Tips and
Blackboard.com page dedicated to providing tutorials and answers to common
problems with Learn.
If you need
help with an academic issue, you should follow the instructions
provided by your professor. In most cases, professors recommend
that students send a message to them within Blackboard Learn. If you find it necessary
to contact your professor by telephone, you may use the
NJCU Directory to locate your professor's phone number. If your
professor is not listed, you may wish to call the main number listed
for the academic department for assistance.
Frank J. Guarini Library
The NJCU Congressman
Frank J. Guarini Library has a full range of print and electronic
resources to assist you with academic research for your online course.
The Library's home page provides access to its online databases
and "Ask a Librarian" services. Most electronic resources
can be accessed from the convenience of your home computer. In addition,
the Library has developed an Information Literacy Tutorial which
is available to students within Blackboard Learn. Please consult the Library's
home page for complete information about the services provided:
Students in online courses are expected to comply with the student
code of conduct as described in the Gothic Guide Student Handbook.
Students using the Blackboard Learn learning management system at NJCU
must also comply with pertinent policies including the Academic
Integrity Policy, NJCU Copyright Policy and Related Guidelines,
and the Responsible Use of Computer Resources policy. For
further information, please see the links below:
and Policies to Promote Academic Integrity in Online Learning
Academic Integrity Policy:
Policy and Related Guidelines:
Use of Computing Resources Policy: http://www.njcu.edu/sites/default/files/pictures/responsible-use-of-computing-resources.pdf