Getting Help

Online Course Support

If you are having a problem accessing your online course or using any of the tools that have been assigned by your professor, you should complete the Online Course Support Form or e-mail DL Support for assistance.

When e-mailing dlsupport, please describe your problem fully and be sure to include the following information:

• Your full name
• Your e-mail address
• Name of course(s) in which you are experiencing the problem
• The platform you are using (e.g. Mac or Windows)
• Your browser (Internet Explorer or Netscape) - indicate version
• Listserv Name (if it is a listserv problem)
• WebBoard Number (if it is a WebBoard problem)
• Your MyWebCT User Name and Password (if it is a WebCT problem)

A member of the DL Support Team will respond to your inquiry within twenty-four hours.

During business hours, you may also call the Office of Online Learning at 201)200--3449 for assistance.

Other Online Course Support Resources

You may also find the following online course support resources helpful:

WebCT FAQ
http://newlearning.njcu.edu/dl/webctfaq.htm
Find answers to questions that students frequently ask about WebCT.

WebCT Student Manuual
http://newlearning.njcu.edu/dl/StudentManual02-28-08.pdf
A comprehensive online learning guide for students at NJCU

WebCT Browser Tune-up
http://www.webct.com/tuneup
Make sure you have a supported browser and that your browser settings are correct for use with WebCT.

Trouble Logging In?
http://newlearning.njcu.edu/dl/webctlogin.htm
Tips and suggestions for correcting WebCT log-in problems.

More Tips and Troubleshooting Assistance
http://www.webct.com/trouble
WebCT.com page dedicated to providing answers to common problems.

Contacting Your Professor

If you need help with an academic issue, you should follow the instructions provided by your professor. In most cases, professors recommend that students e-mail them within WebCT. If you find it necessary to contact your professor by telephone, you may use the NJCU Directory to locate your professor's phone number. If your professor is not listed, you may wish to call the main number listed for the academic department for assistance.

Congressman Frank J. Guarini Library

The NJCU Congressman Frank J. Guarini Library has a full range of print and electronic resources to assist you with academic research for your online course. The Library's home page provides access to its online databases and "Ask a Librarian" services. Most electronic resources can be accessed from the convenience of your home computer. In addition, the Library has developed an Information Literacy Tutorial which is available to students within WebCT. Please consult the Library's home page for complete information about the services provided: http://www.njcu.edu/Guarini/home.htm

Pertinent NJCU Policies

Students in online courses are expecto to comply with the student code of conduct as described in the Gothic Guide Student Handbook. Students using the WebCT learning management system at NJCU must also comply with pertinent policies including the Academic Integrity Policy, NJCU Copyright Policy and Related Guidelines, and the Responsible Use of Computer Resources policy.

For further information, please see the links below:

Academic Integrity Policy:
http://www.njcu.edu/dept/senate/integritypolicy.htm

Gothic Guide:
http://www.njcu.edu/PDFs/GothicGuide3.pdf

NJCU Copyright Policy and Related Guidelines:
http://www.njcu.edu/dept/its/documents/Copyright_august_2004.pdf

Responsible Use of Computing Resources Policy: http://www.njcu.edu/dept/its/documents/Responsible_Use_Policy.pdf

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