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Getting Help

Online Course Support

If you are having a problem accessing your online course or using any of the tools that have been assigned by your professor, you should complete the Online Course Support Form or e-mail DL Support for assistance.

When e-mailing dlsupport, please describe your problem fully and be sure to include the following information:

  • Your full name
  • Your GothicNet ID
  • Your e-mail address
  • Name of course(s) in which you are experiencing the problem
  • The platform you are using (e.g. Mac or Windows)
  • Your browser (Internet Explorer, Mozilla Firefox, Safari, etc.) - indicate version

A member of the DL Support Team will respond to your inquiry within twenty-four hours.

During business hours, you may also call the Department of Online Learning at (201)200 - 3449 for assistance.

Other Online Course Support Resources

You may also find the following online course support resources helpful:

Blackboard Learn FAQ
http://newlearning.njcu.edu/dl/enrfaq.htm
Find answers to questions that students frequently ask about Blackboard Learn.

Download the Blackboard Learn Student Manual
http://web.njcu.edu/it/filemanager/wl/?id=T9&filename=StudentManual07-14-2015.pdf
A comprehensive online learning guide for students at NJCU

Blackboard Learn's Compatible Browsers
https://en-us.help.blackboard.com/Learn/Student/Getting_Started/Browser_Support

Make sure you have a supported browser and that your browser settings are correct for use with Blackboard Learn.

More Tips and Troubleshooting Assistance
http://ondemand.blackboard.com/students.htm
Blackboard.com page dedicated to providing tutorials and answers to common problems with Learn.

Contacting Your Professor

If you need help with an academic issue, you should follow the instructions provided by your professor. In most cases, professors recommend that students send a message to them within Blackboard Learn. If you find it necessary to contact your professor by telephone, you may use the NJCU Directory to locate your professor's phone number. If your professor is not listed, you may wish to call the main number listed for the academic department for assistance.

Congressman Frank J. Guarini Library

The NJCU Congressman Frank J. Guarini Library has a full range of print and electronic resources to assist you with academic research for your online course. The Library's home page provides access to its online databases and "Ask a Librarian" services. Most electronic resources can be accessed from the convenience of your home computer. In addition, the Library has developed an Information Literacy Tutorial which is available to students within Blackboard Learn. Please consult the Library's home page for complete information about the services provided: http://njcu.edu/guarini/Home.htm

Pertinent NJCU Policies

Students in online courses are expected to comply with the student code of conduct as described in the Gothic Guide Student Handbook. Students using the Blackboard Learn learning management system at NJCU must also comply with pertinent policies including the Academic Integrity Policy, NJCU Copyright Policy and Related Guidelines, and the Responsible Use of Computer Resources policy.
For further information, please see the links below:

NJCU Procedures and Policies to Promote Academic Integrity in Online Learning
http://web.njcu.edu/it/filemanager/wl/?id=DQ&filename=academic_integrity_policies_procedures.pdf

Academic Integrity Policy:
http://www.njcu.edu/about/university-senate/policies

NJCU Copyright Policy and Related Guidelines:
http://www.njcu.edu/it/policies-and-procedures

Responsible Use of Computing Resources Policy: http://www.njcu.edu/sites/default/files/pictures/responsible-use-of-computing-resources.pdf

 

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