| What is Blackboard CE? | |
| Blackboard
CE (formerly WebCT CE) is the learning management system currently used
by New Jersey City University for the delivery of online, web-enhanced,
and blended courses. This system is designed to provide faculty and students
with a full range of educational tools for communication, collaboration
and assessment to enhance teaching and learning in the online environment.
Blackboard CE is an upgrade of the WebCT learning management system used
prior to the Fall 2009 semester. Top |
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| How can I learn how to use Blackboard CE? | |
If you have not used Blackboard CE before, it is recommended that you complete the CyberPrimer, NJCU's online tutorial. The CyberPrimer will be available from your My Web Courses page two weeks prior to the start of the semester. To access it, follow the instructions for logging into Blackboard CE. |
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| When can I login to my course for the first time? | |
Access to your online course will be available after 12:00 noon on the first official day of the semester. Although it is not necessary for all student to log in simultaneously at 12:00, we do recommend that you access your online course at some time on the first day of the semester so that you may consult the syllabus and assignments that have been posted by your professor. If you are taking a blended or web-enhanced course, your professor will provide you with information as to when your course will be available in Blackboard |
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| How long will my Blackboard CE course remain available? | |
You will have access to your course only during the official stated semester/session as indicated by the University's academic calendar. It is, therefore, your responsibility to retain copies any work or correspondence posted to Blackboard CE for any future reference. All Blackboard CE course sites, including content, are routinely removed from the Blackboard CE server at the conclusion of each semester/session. |
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| What equipment and/or software will I need to use Blackboard CE? | |
| The following are the minimum hardware and software requirements for using Blackboard CE.
Please Note: The above are minimum requirements for all courses. Your professor may require you to download and/or purchase other software for your course(s). |
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| Do I need to install any special software on my computer to use Blackboard CE? | |
| You
do not need to install any special software on your computer to use Blackboard
CE since both faculty and students can access the Blackboard CE platform
through a web browser such as Internet Explorer or Firefox. Top |
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| Can I use any browser to access my Blackboard CE course? | |
| It
is recommended that you use a browser that Blackboard has determined to
be certified or compatible for use with Blackboard CE. Please consult
the Blackboard Browser Tune-up page
for a list of supported browsers. |
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| How can I check my browser to see it it has everything it needs to access Blackboard CE and all of its features? | |
You can use the browser checker to test whether your browser is properly configured for Blackboard CE. To access the browser checker, click on the "Check Browser" link on the right hand side of the Blackboard CE log in page available at: http://online.njcu.edu |
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| Do I need Java and how do I know if it is working on my computer? |
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Yes, you need to have Java version 6, update 7 or later to ensure full operation of many components in Blackboard CE. Go to http://www.java.com/en/download/help/testvm.xml to see if you have Java installed and if it is the correct version. |
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| How can I troubleshoot Java if it doesn't appear to be working on my machine? | |
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| How do I login to Blackboard CE? | |
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| You may retrieve your GothicNet ID by filling out the form at the following location: https://www.njcu.edu/activedirectory/findmyid.asp |
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| My course is not listed in MyBlackboard CE account, what should I do? | |
| There could be a number of reasons for this:
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| My course requires an access code. What does this mean and do I need to follow a different procedure to log into my course? | |
An
access code will be required if your instructor is using a Blackboard
CE e-Learning Resource Pack (e-pack). If this is the case, you will need
to purchase a textbook containing an access code for this course. (The
access code can typically be found in the front of the textbook or CD-ROM).
The textbook is generally available in the NJCU Barnes & Noble Bookstore.
Since the bookstore may have several versions of the text, please make
sure you purchase the one that contains the access code. If you have a
used book or if you purchased a book without an access code, you must
purchase the access code online with a debit or credit card. Please consult
the Blackboard
Website for further information about purchasing access codes online.
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| Why am I getting a message saying "You entered an incorrect username or password"? | |
| This could happen for several reasons.
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| What do I do if I get an error saying "You are not authorized to view this page" when I try to login? | |
| First,
make sure your browser has been configured correctly for use with Blackboard
CE. To do that, follow the instructions at this website: http://www.webct.com/tuneup.
After ensuring that your browser has been configured correctly for use with Blackboard CE, make sure that you do not have any parasite software on your computer that might have been accidentally downloaded. In the event that you do, this is not a Blackboard CE problem but rather a problem with the computer you are using to connect to Blackboard CE. The computer has some software installed on it which intercepts URLs entered by you, and redirects them. Such software is often bundled with 'free' versions of 'ad-supported' software available for download from the internet and you may not have downloaded it to your computer without realizing it. For more information about parasites and how to remove them, visit the following website: http://www.doxdesk.com/parasite. |
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| I am being redirected to a search engine screen when I attempt to login. What should I do? | |
| First,
make sure your browser has been configured correctly for use with Blackboard
CE. To do that, follow the instructions at this website: http://www.webct.com/tuneup.
After ensuring that your browser has been configured correctly for use with Blackboard CE, make sure that you do not have any parasite software on your computer that might have been accidentally downloaded. In the event that you do, this is not a Blackboard CE problem but rather a problem with the computer you are using to connect to Blackboard CE. The computer has some software installed on it which intercepts URLs entered by you, and redirects them. Such software is often bundled with 'free' versions of 'ad-supported' software available for download from the internet and you may not have downloaded it to your computer without realizing it. For
more information about parasites and how to remove them, visit the following
website: http://www.doxdesk.com/parasite.
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| You may reset your GothicNet password by filling out the web-based form which can be accessed at: https://www.njcu.edu/activedir/change_pass2.asp For additional information on your GothicNet password please visit "Need help Signing In" at https://www.njcu.edu/activedir/gothicnet_troublesigningon.asp |
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| My professor cannot read files that I have created in Microsoft Office 2007 on my computer with a Vista operating system. What do I do? | |
| To avoid compatibility issues, students who own a Vista system should save and submit their work in the Office 97-2003 format. This can be done directly from Microsoft Office 2007 by selecting “Save as Word 97-2003” when saving a Word document or “Save as 97-2003 Workbook” when saving an Excel document. Further information about saving files in this format may be found on the Microsoft website:http://www.ms-office2007.com/ | |
| I am getting a security warning about the application's digital signature. Do I want to run the application? | |
Yes, after logging into Blackboard CE, you will be prompted to accept a Java Security Certificate. You must click "yes" or "Always" to ensure that Learning System functionality using Java will work properly in your browser. Top |
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| When I click on Begin Quiz, nothing happens. What could the problem be? | |
| It's possible that you have pop-up blockers installed on your computer. Pop-up killer applications work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent Blackboard CE from performing properly. If you have pop-up killers enabled, you may be unable to view Discussion or email postings, Quiz windows, and download links. To
disable pop-up killers or ad-blockers: b) Pop-up killing or ad-blocking functions are included in downloaded toolbars (e.g., Google, Yahoo, etc.) and in some anti-virus, internet security, personal firewall, and browser programs. You will need to disable the relevant setting in each application. |
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| When I click on a content link in my course, I get a blank screen. Others are able to view it. What's happening? | |
A problem that sometimes occurs is that the browser has blocked downloading of files that may cause harm to your computer (some Powerpoint and Word files may contain viruses, make sure your virus checker is up to date). Check for the presence of a yellow Information Bar at the top of your browser window (just below the Address Bar) that might display "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options." Click on the bar, it will turn blue, and then select "Download File..." from the menu that pops up. You will have to navigate back to the page you were on, but you should now be able to download the file. |
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| Where is the “My Computer” icon when I’m trying to upload a document to attach to my assignment, mail message, or discussion posting? | |
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most common reason you see a white box with a red X (or a white box with
the word Error in it) in the Get Files window when you are trying to upload
a document to attach to an assignment, mail message, or discussion posting
is because your Java is not the correct version. Do a ”Brower Check”
by clicking the link on the top-right before/after you log into Blackboard
CE. Make sure you see green check marks in the Browser Check window. If
you see a red "X" in the Java section of the browser checker,
follow the instructions in the window. Another
method you might want to try to attempt to upload a document to attach
to my assignment, mail message, or discussion posting: Inside the Get
Files window, move your mouse pointer directly below the white box with
the red X. Your mouse cursor should change appearance (from a pointer
to a hand). When your mouse pointer changes appearance, click your left
mouse button once. The right side of the Get Files window should change
and there should be a link to allow you to upload files individually. |
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| I am not very computer literate. Is there a course I can take to help me to brush up on my computer skills? | |
| New
Jersey City University's free online tutorial, the CyberPrimer is designed
to help you to acquire the skills you need for your first online course
experience. You may access it by logging into Blackboard CE with the information
provided to you in your welcome letter. |
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| What is the best way to prepare lengthy text for submission through Blackboard CE e-mail or the discussion forum? |
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You should prepare lengthy text for submission in a word processing application, save it to your local machine, and copy and paste it to Blackboard CE. If you do not know how to perform any of this operations, please consult the NJCU CyberPrimer module regarding Communication Tools for further information. |
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| I have read through all of the Frequently Asked Questions and cannot find the solution to my problem. Where can I get help? | |
| Send a support request to our online learning DL Support Team. A response will be made within twenty-four hours. You may also send an e-mail message to dlsupport@njcu.edu. Please describe your problem as completely as possible and include the follow information:
During business hours, you may also call the Department of Online Learning at (201) 200-3449 for assistance.
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